In this presentation, we focus on the organization and the ethos that contribute to the reliability that the organization is capable of sustaining for its products. We describe stages of reliability maturity that an engineering organization can transverse; how to determine where in the continuum of maturity your organization currently falls and provide some ideas that can be used to improve the reliability maturity of the organization. Most importantly, we will provide some thoughts on how to determine the reliability maturity phase the organization requires and what attributes contribute to it. Not all teams need to achieve or maintain the same level of maturity, and knowing what best suits your organization is critically important.
We will add interesting case studies of some products at Google as they transverse this model to find a reliability equilibrium based on what fits by addressing organizational and culture norms.